osFAQ v1.4.0 ST released

The development source is on github https://github.com/oz-devworx/osfaq/. Releases are on github https://github.com/oz-devworx/osfaq/releases. Packaged release is on SourceForge.

  • This release adds new functionality and some minor fixes to the existing system. Changes include:
    • Added support for the osTicket “Canned Response” system.
      • Uses realtime ajax checkboxes to add/remove osFAQ entries to/from osTicket Canned Response system.
      • Also incorporated into the import/export system.
    • Added modular search form for use in external locations such as osTicket pages.
    • Expanded and improved import/export (previously migrate) user-interface and functionality.
    • Minor css formatting fixes.
    • Installer updated to support this version.
    • Added to the install package: sample pre-integrated osTicket files for use with file compare software.

Posted: 2018-04-02 18:16 (+ 10GMT)

osFAQ v1.3.1 ST released

The development source is on github https://github.com/oz-devworx/osfaq/.
Releases are on github https://github.com/oz-devworx/osfaq/releases.
Packaged release is on SourceForge.

  • This release of osFAQ bundles a number of fixes and improvements to the existing system. Changes include:
    • Fixed migrate/import duplicate checking.
    • Upgraded the client side Suggest a new FAQ reCaptcha system from version 1 to version 2.
      • Removed requirement for user name and email when a non-admin submits a new FAQ (via the Suggest a new FAQ page when enabled).
    • Various minor css formatting fixes.
    • Improved visuals of user submitted entries in admin (FAQ list view icons).
    • Changed status and featured checkbox-toggles in admin to AJAX powered (improves toggle speed).
    • Updated WYSIWYG editor to ckEditor v4.8.0.
      • Replaced hard coded WYSIWYG theme lists on FAQ Settings page with dynamic lists based on installed skins.
      • Added more WYSIWYG themes and changed theme changer to use the new dynamic skin list system (…theme changing works properly).
    • Updated version checker to use a secure remote URL when checking osFAQ’s version.
    • Installer updated to support this version.

Posted: 2018-02-25 15:13 (+ 10GMT)
Updated: 2018-03-28

osFAQ v1.3.0 ST released

A new version of osFAQ for osTicket 1.10.x is available for download. It adds new functionality for copying FAQs from osTicket-KB/FAQ system to osFAQ.

Future releases will build on this functionality to include the option to copy FAQs from osFAQ to osTicket-KB/FAQ system.

Posted: 2018-02-04 16:10 (+ 10GMT)

osFAQ on GitHub

I recently put the development source on GitHub starting from v1.2.2-ST.
Pre-packaged releases are still distributed via SourceForge.

It should help with motivation to make some improvements.
Suggestions/patches/translations or feedback is all welcome. Initially I had planned to make the client side responsive (for small screen devices) and perhaps try and improve the layout, design or both. For admin I initially aimed to add some ajax magic to the status and featured toggle buttons and possibly add a bulk editor.

Tim Gall

Posted: 2017-04-21 16:47 (+ 10GMT)


Open Source FAQ manager

An easily adaptable FAQ module for websites.

osFAQ is a dynamic plugin FAQ-system for php based websites. It can be modified by developers to suit their own needs. Currently only osTicket is supported by default.

The purpose of this website is to provide documentation about osFaq and links to other sources of related information. osFaq is ideally suited to websites using a header and footer section. Its designed to be seamlessly integrated with minimal effort. Integration packs may be developed to support a number of other websites in the future.

The latest version is osFaq v1.2.2-ST (2017-04-08) (downloadchange-logscreenshots)
osFAQ v1.2.2-ST is designed for osTicket 1.7.x – 1.10.x but is backward compatible with osTicket v1.6.

The older osFAQ v1.2-RC only works with osTicket 1.7-RC5 or greater.
https://github.com/osTicket/osTicket website


  • Database driven using PHP/MySQL.
  • Unlimited categories, sub-categories and FAQs.
  • Streamlined administration area for increased productivity.
  • User friendly design.
  • Uses pagination for the admin and user side.
  • Allows uploading FAQ attachments.
  • Allows uploading multiple images per FAQ or using images you uploaded previously.
  • Allows users to submit FAQS for approval/rejection.
  • Integrated WYSIWYG editor.
  • Integrated reCAPTCHA bot prevention for user submitted FAQs.
  • Categories and FAQs can be disabled/enabled.
  • Admin and User side search.
  • Keyword highlighting for user search.
  • Featured FAQ block: Display Featured, Popular and New FAQs on osTicket pages.
  • Optional SEO URL system.
  • Built in multilanguage support. English, German and Spanish translations supplied.
  • Built in XML sitemap generator for search engine robots.
  • RSS feed generator.
  • Install/Update wizard.
  • Open Source Software licensed under the GPLv3

SupportProject SummaryProject NewsDownloadsosTicket.

The latest Spanish and German translations are bundled in all new releases from v1.0-ST onwards.